Time listed is EDT. Please consult SIG eGroup for agenda and call-in information.
12-06-2010 | 14:00 - 15:00 ET
Time listed is EDT. Please see the Disaster Recovery eGroup for agenda and call-in information.
09-13-2010 | 14:00 - 15:00 ET
See SIG eGroup for call in information and agenda. Time listed is EDT.
07-12-2010 | 14:00 - 15:00 ET
The Availability Management process ensures that the availability of systems and services matches the evolving agreed needs of the business. The role of IT is now integral to the success of the business. The availability and reliability of IT services can directly influence customer satisfaction and the reputation of the business. The proactive activities of Availability Management involve the proactive planning, design and improvement of availability
Based on conversations I had with various State members at the national conference, I thought this article may be of interest: http://www.bbpmag.com/2013mags/mar-apr/BBC Mar13 BusCase.pdf This is not Fujitsu sponsored, its simply for informational purposes.
One of the key processes in the ISO/IEC 20000 standard is Business Relationship Management. This process “establishes and maintains a good relationship between the service provider and the customer based on understanding the customer and their business drivers.” Business Relationship Management (BRM) within ISO/IEC 20000 is one of the Relationship Processes (along with Supplier Management)
Time listed is eastern standard time. Please see SIG eGroup for agenda and call-in information.
12-06-2011 | 15:30 - 16:30 ET
A student recently asked for resource references for about Business Relationship Management (BRM)...The ISO/IEC 20000 standard has mandatory requirements and suggested guidance for Business Relationship Management
Time listed is eastern daylight time. See SIG eGroup for agenda and call in information.
09-20-2011 | 15:00 - 16:00 ET
See SIG eGroup for agenda and call-in information.
07-14-2011 | 14:00 - 15:00 ET
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