February 16th, 1968, in Haleyville, AL http://www.bookofodds.com/Accidents-Death/Articles/A0626-Emergency-Dialing-The-411-on-911
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Almost 90 percent of the 832 responding government professionals (government administration, command staff, first responders and IT management) reported that they believe data communications are important for their public safety operations. Furthermore, more than half of respondents say they consider data communications to be at least as important as voice communications. Even more telling, of respondents planning to invest in data technology in the next five years, almost 70 percent are planning on implementing public safety grade broadband technology including LTE networks, point-to-point backhaul systems and WiFi hotspots
The National Association of State Technology Directors (NASTD) - Technology Professionals Serving State Government, is a member-driven organization whose purpose is to advance and promote the effective use of information technology and services to improve the operation of state government
The proactive activities of Availability Management involve the proactive planning, design and improvement of availability. These activities are principally involved within design and planning roles. The proactive activities consist of producing recommendations, plans and documents on design guidelines and criteria for new and changed services, and the continual improvement of service and the reduction of risk in existing services wherever it can be cost-justified
The purpose of this newly minted process is to use a company’s perspective, position, plans and patterns to ensure better management, governance and control of the IT services an organization provides to support the business outcomes
Organizations looking for help defining standard changes will find it in the Microsoft Operations Framework (MOF)...The MOF Action Plan: Standard Changes offers a more succinct step-by-step look at how to create standard changes
Juran began with a basic definition of quality: “Quality is conformance or fulfillment of customer requirements” The Quality Trilogy states that there exist three basic stages or aspects of achieving quality: Quality Planning: quality does not happen by accident Quality Control: checks and balances, structure and governance ensure quality Quality Improvement: we must always seek a better way to do things Once we have our basic aspects laid out we can then create a “roadmap” or plan for attaining quality
Put together with ITIL 2011, it’s a powerful combination. Microsoft Operations Framework (MOF) has a similar process/service management function called “Business/IT Alignment” in the Plan Phase that is worth reviewing
Internal service providers receive the funding required to provide the agreed services – showing a break-even at the end of the financial planning period
Formally published, monitored and reviewed plans. Well funded and appropriately resourced. Regular, planned , reporting and reviews
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