I recently had a question regarding the inclusion of Service Requests into metrics for First Call Resolution
A joint effort between association President Brad Steele and the Corporate Affiliate Committee leadership, the video is the first in a series of "IT 101" educational offerings for our membership. The first installment features Brad asking Windstream's Mike Frane ten questions on SD-WAN technology
NASTD SD-WAN.mp4
Congrats to the Alabama Telephone Co for being the first in the Nation to offer 9-1-1
1 Comment - Funny how Tom Bevill was the first to make a 911 call
Let me explain … One of the first people to build a telephone exchange was Hungarian Tivadar Puskás in 1877 while he was working for Thomas Edison
My first post - I attended the event in Deadwood last month and number of folks had Medicaid / MMIS challenges
1974 - A group of state telecommunications professionals from the midwestern states meets and formalizes the first of many state telecommunications directories
Almost 90 percent of the 832 responding government professionals (government administration, command staff, first responders and IT management) reported that they believe data communications are important for their public safety operations
As I mentioned, the Service Catalog is one of the first and most important assets in any service management program. Today we are going to take a high level look at mapping IT Services to business processes. The first step is to understand what your business or customer does and how it does it
A Service Catalog is one of the first assets that an organization should build when initiating their Service Management program...These are all good first steps to creating a common understanding of outcome-based service. -- Originally posted By Professor P
Shortly after, she was able to text to me that a SWAT team was in the building. My first reaction was relief of course, but my next was anger
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