Members of the Massachusetts, Rhode Island, and Connecticut State Police have pointed this out to me on several occasions...In the 40 years we’ve been transmitting data over RF, we’ve gone from 300 bits per second to 300 megabits per second
Organizations looking for help defining standard changes will find it in the Microsoft Operations Framework (MOF). A white paper Using Standard Changes to Improve Provisioning describes what standard changes are in relation to other changes as well as in relation to service requests; along with guidelines for establishing standard changes. The MOF Action Plan: Standard Changes offers a more succinct step-by-step look at how to create standard changes. There are a also a number of “MOF Reliability Workbooks” in the MOF Technical Library (e.g., Reliability Workbook for Active Directory® Certificate Services) that describe proposed standard changes for the given system or service presented in a checklist-like fashion that allows the proposed change to be verified as a standard change
As an IT/Telecommunications Director, I am often reminded of this paradox: “The more things change, the more they stay the same”. Let me explain … One of the first people to build a telephone exchange was Hungarian Tivadar Puskás in 1877 while he was working for Thomas Edison
Have business stakeholders conduct "lunch and learn" presentations that educate IT on how each unit uses IT Services...This is a big culture change and requires constant reinforcement
This commitment includes being willing to go as far as redesigning how and why we undertake activities and efforts within our organizations
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I was recently asked to elaborate on a previous blog that discussed reducing metrics and reporting on those that matter to customers
Do you wish to be a part of the Fourth Annual NASTD Community Involvement Project? Are you interested in helping but will not be able to attend the conference?
The second video of NASTD's "IT 101" series is posted to the website for member access
NASTD Hyperconfusion to Hyperconvergence.mp4
When I teach, I like to talk about knowledge and wisdom and the value that they bring to the organizational table
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