Dear colleagues, associates and friends: We are just a few short weeks away from the 35th Annual NASTD Conference and Technology Showcase and this year’s annual community involvement project. Volunteers have been working diligently to make this year’s contribution to Baltimore’s Western High School and the Baltimore City Public Schools our most successful effort to date
One of those is the Strategy Management for IT Services process
See online community for agenda and call-in information.
06-06-2024 | 02:00 PM - 03:00 PM ET
When I teach, I like to talk about knowledge and wisdom and the value that they bring to the organizational table. A lot of the time people give me a quizzical look, Knowledge? Wisdom? Where is this conversation going? I ask people how they capture the knowledge or do they even capture the...
This really is the underlying basis for the process of knowledge management. It plays a key role in CSI but data must be captured in each of the service lifecycle stages
When it comes to Problem Management two things should come to mind: Root Cause Analysis (RCA) and finding a permanent resolution...However, when performing the Problem Management process we should be open to using all three reasoning approaches
I was recently asked about how to measure service management maturity when the maturity of individual processes is not equal
One of the most important goals of Service Level Management (SLM) is the need to build strong relationships between the customers and users of IT Services. It is incumbent on the roles of the Service Level Manager and Business Relationship Manager (a role defined with Demand Management) to serve as the Voice of the Customer
A learner who is working towards developing a Cost Management department recently asked about key performance indicators (KPIs) for the Financial Management and Service Asset and Configuration Management (SACM) processes
The Availability Management process ensures that the availability of systems and services matches the evolving agreed needs of the business...The proactive activities of Availability Management involve the proactive planning, design and improvement of availability
1776 Avenue of the StatesLexington KY 40511
nastd@csg.org
859-244-8000
Join the ConversationRegister for an EventBrowse Shared Resources
About UsTerms of Use