Jon Minshew serves as Chief Customer Officer in the Service Delivery Division of the North Carolina Department of Information Technology. In his role, Jon oversees DIT Service Operations including the Service Desk, Incident Management Center (IMC), Network Operations, IT Service Excellence, Hosting Solutions, Communication Solutions, Enterprise Monitoring, Enterprise End-Point Management, and the Business Relationship Managers (BRMs). All of these teams work closely together to ensure every service’s customer support needs are met.
Jon has more than 23 years of experience working in IT solutions and has also worked for the Division of Employment Security, the Department of Transportation and he’s been with the State of North Carolina for 26 years.
Jon completed the North Carolina Certified Public Manager program in 2013, the Certified Government Chief Information Officer at UNC Chapel Hill in 2015, and the certified Mediator program in 2016. He was also a member of the US Navy and served in both Desert Shield and Desert Storm aboard the USS Eisenhower.