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Preliminary Program

The State of Service: Creating Business Value


35th Annual Conference & Technology Showcase

August 26 - 30, 2012
Baltimore, Maryland

Hyatt Regency Baltimore on the Inner Harbor


updated: 8/15/2012


*Program subject to change

Sunday, August 26


9am – 3pm

2011 - 2012 Executive Board Meeting

1pm – 5pm


3:30pm – 4pm


Orientation for New Corporate Affiliate Members

Mark McCord
NASTD Executive Director

4pm – 4:30pm


Orientation for 1st Time State Attendees

Dan Oehmke (MN)
NASTD Vice President

Mark McCord
NASTD Executive Director


Dinner on your own



Monday, August 27


7am – 4pm


7am – 8am


8am – 8:15am


Conference Welcome

Dan Oehmke (MN)


NASTD Vice President

8:15am – 8:30am

NASTD President’s Remarks

Claire Bailey (AR)
Agency Director
Chief Technology Officer
Department of Information Systems
NASTD President

8:30am – 9am

Baltimore Welcome

Chris Tonjes
Chief Information Officer
Mayor's Office of Information Technology
City of Baltimore

9am – 10am


Sergeant Matt Eversmann
Hero of Black Hawk Down and the Battle of Mogadishu

10am - 10:30am

Networking Break

10am – 3pm

Networking Lounge

10:30am – 11:30am

General Session

Introducing ITIL and IT Service Management

Jayne Groll, President
ITSM Academy

This one hour session will provide an introduction to the principles and benefits of IT Service Management, including a high-level overview of the structure, concepts and processes of the ITIL Service Lifecycle.

11:30am – 12:30pm

Lunch and Networking

12:30pm – 1:30pm


General Session

Transforming State Government IT

Antonio Hylton, Director Public Sector Strategy

Mike Brandofino, EVP, Video & Unified Communications

Dr. Elliot Sloane, President
Center for Healthcare Information Research and Policy

This session will discuss what can be learned from both public and private sector organization on how they successfully navigated through IT transformation.

1:30pm – 2:30pm


General Session

The Future of IT Service Management

Doug Mueller, Cofounder / Corporate Architect
BMC Software

The session will consider some of the key themes and directions that are coming in the IT Service Management space such as mobility, social media, multiple outsourcers, decision-support, etc. and why it is important to have a full featured solution that can provide support for these new requirements.

2:30pm – 3pm

Networking Break

3pm – 4:30pm

NASTD State Members Annual Business Meeting

5:30pm – 6:30pm

Diamond Sponsors’ Reception
Camden Club, B&O Warehouse Bldg., 8th Floor
Camden Yards


President’s Dinner
Take Me Out to the Ballgame
Camden Club, B&O Bldg., 7th Floor
Camden Yards
Casual Attire

Includes tickets to the Orioles vs. White Sox game. 

*Open to full event registered attendees only.



Tuesday, August 28


7am – 4pm


7am – 8am


8am – 8:15am


Morning Welcome

Dan Oehmke (MN)

NASTD Vice President & Annual Conference Program Chair

8:15am – 9:15am



Positive Leadership in Times of Change

Dick Heller
Full Extension LLC

Leadership is always a complicated endeavor.  In times of swift technological, social, and political change it seems to become even more complex.  Dick Heller, leadership development consultant and speaker, offers a positive framework for preparing ourselves, as individuals, and our organizations to weather the turbulence.  A few key, practical ideas can help us clarify our leadership voice and our presence as a leader for our teams and for our clients.

9:15am – 9:45am

Networking Break


Breakout Sessions

9:45am – 10:45am


Breakout Session 1-A

Doing Business with State Government

Tom Fletcher (SC), Deputy Division Director

SC State Budget & Control Board


Breakout Session 1-B

Overcoming the Challenges with Maintaining Unified Communications Capabilities with Cloud-based Email and Collaborative Suites

Clinton McDaniel
Global Leader - Government and Education Business Development
Avaya, Inc.

If your state or agency is considering a move to cloud-based application suites such as Google Apps or Office 365, this session will discuss the benefits of moving your email to the cloud, as well as overcoming the challenges that you might face with maintaining Unified Communications capabilities with cloud-based email and collaborative suites.

10am – 3pm

Networking Lounge

10:55am – 11:55am


Breakout Session 2-A

Serving the Growing Traffic Requirements of Data Center and Cloud Computing Applications

Keith Coleman, Consulting Sales Engineer
Fujitsu Network Communications Inc.

This presentation summarizes the architectures of data center and cloud systems both owned and leased, and considers the need for flexible transport capabilities to support their bandwidth requirements. Attendees will come away from the presentation with a thorough grounding in the characteristics and benefits of Packet Optical/COE networking solutions as they apply specifically to the government data center/cloud environment.


Breakout Session 2-B

Unified Communications – Pulling the Pieces Together

Bill Long, Vice President, Enterprise Voice, Product Management
Level 3 Communications

Alan Klein, Director of Enterprise Solutions Engineering
Acme Packet

Jim Maynard

Successful Unified Communications (UC) deployments in state government agencies represent a major IT transformation. However, UC has matured beyond being an “early adopter” technology, providing lessons learned that can ensure a successful implementation. In this session, we will provide valuable, real-world insights gleaned from various perspectives. This will be a practical “how to” session to help state government IT leaders translate a UC vision into clear next steps.

12pm – 1pm

Lunch and Networking

1pm – 2pm


Breakout Session 3-A

Best Practices to Reduce IT & Telecom Operational Costs without Sacrificing Value

Larry Foster, President / General Manager

This one hour session will provide best practices to measure and substantiate the actual value that IT support operations bring to their respective organizations.


Breakout Session 3-B

The Integrated Cloud

David Savino, Chief Technical Officer
Column Technologies

This one hour session will explore how IT Service Management principles can bring sanity to a data center challenged with shorter delivery time frames, increased capacity and virtualization requirements, and self service related security issues unheard of only a few years ago.

2pm – 2:20  Networking Break

2:20pm – 3:20pm


General Session

CIO Panel: Top 10 State Government IT Priorities

Doug Robinson
, Executive Director
National Association of State CIOs (NASCIO)

CIO Panelists:
Jack Doane (AL), Director of Information Services Division
John Letchford (MA), Chief Information Officer
                                      Assistant Secretary for Information Technology
Alex Pettit (OK), Chief Information Officer
David Gustafson (NV), Chief Information Officer and Deputy Director

3:30pm – 7pm

Technology Showcase Opens

5:30pm – 7pm

Technology Showcase Reception in the exhibit hall


Dinner on your own



Wednesday, August 29


7:30 – 9am



Technology Show Breakfast Roundtables

Choose a table to explore a timely topic and network with other IT professionals.  A corporate affiliate and state member will be at each table to facilitate the discussion.

Innovation - A New Role for IT?

Health Insurance Exchanges - What's it all About?

Governance - Enterprise Decision-Making

Email in the Cloud

BYOD - Making it Work

Mobility and the Mobile Workforce

Service Management - What's Hot?

Developing Mobile Applications

First Net - The National Public Safety Broadband Initiative

Data Center Consolidation

IT Procurement & Standardization

Single Sign On - Making it Real

Bad Stuff - Security Threat Landscape

9am – 9:30am

Networking Break

9:30am – 10:30am



Looking Ahead: IT in 2020

Michael Rogers
Author, Technology Pioneer and Futurist

Eight years ago there was no iPhone, no YouTube, Facebook had a thousand members and a 24” LCD television cost $3000.  Today we’re on the fourth generation of iPhone, YouTube adds 60 hours of video every minute of the day, Facebook has 845 million members and that LCD television costs less than $200. 

Eight years from now, in 2020, even more will have changed—because the “virtualization of the world” has only begun.  Social media, cloud computing, advanced mobile devices, smart sensors and increasingly intelligent software will mean that more of how we work, learn, shop, play and even meet our mates will go into the cybersphere.  There are two drivers: rapidly advancing technology, plus a new generation of customers and employees who are increasingly at home in the virtual world.  What will that world look like?  And how should organizations start adapting now for the changes ahead?

10am – 3pm

Networking Lounge

10:30am – 11am

Networking Break

11am – 12pm


NASTD Regional Business Meetings

State Members Only

South - Columbia

East – Baltimore

Midwest - Frederick

West - Annapolis

11am – 12pm

Corporate Affiliate Council (CAC) Meeting

12pm – 1:00pm

Lunch & Networking

1pm – 2pm


General Session

Seven Trends that Will Transform State Government Through Technology – New Challenges for State Technology Leaders

Dr. Alan Shark, Executive Director
Public Technology Institute

As the name implies, this session is sure to stir up discussion and debate, as Dr. Shark lays out a vision for technology leaders at every level of government. He has interviewed hundreds of CIOs and other technology executives that have helped shape many of his thought-leadership books over the past several years. The seven trends may sound somewhat simplistic at first glance – but once one digs deeper the audience will find there is much more to the numbers including the absolute interdependence of each factor.  

2pm - 3pm

General Session

Mobile UC in a BYOD World

Pejman Roshan, Vice President
ShoreTel Mobility

Workers have embraced BYOD, and the newest generation now entering the workforce is pushing the boundaries. They grew up on technology and, to them, work is an activity, not a location. While consumers are frequently looking for the next big thing, IT departments dread constant disruption. For them, there is a certain brilliant simplicity to easing innovation into an existing paradigm so no one is disrupted from their day-to-day interactions, but in 12months(give or take)the user’s experience is radically different from what it once was.

3pm - 3:30pm

Networking Break

3:30pm - 4:30pm


General Session

Cybersecurity Policy Issues

Chris Boyer, Assistant Vice President - Public Policy

Kristin Judge, Executive Director, Trusted Purchasing Alliance
Center for Internet Security (CIS)

Robert Mayer, Vice President of Industry and State Affairs
United States Telecom Association (USTelecom)

John Cassidy, Branch Director, Cybersecurity Programs & Initatives

There are several pieces of legislation pending at the Federal level and both industry and policymakers are trying to determine how to deal with a range of security issues that cross multiple technologies and applications such as supply chain security, mobile application and device security as more and more workers bring their own personal devices into the workplace, how to address botnets and malware, which is the topic of several working groups at the Federal level, identity and access management, and how to improve industry and government collaboration and information sharing among other issues. The purpose of this panel would be to provide an update on those developments from an industry perspective and to discuss what role government can play in helping to address cyber threats.

 5:30pm – 6pm

 Silent Auction Closes

6:15pm – 8:30pm

NASTD Awards & Recognition Dinner
General Business Attire



Thursday, August 30


7am – 8am


8am – 10am

2012 - 2013 Executive Board Meeting

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