The Availability Management process ensures that the availability of systems and services matches the evolving agreed needs of the business. The role of IT is now integral to the success of the business. The availability and reliability of IT services can directly influence customer satisfaction...
Component Failure Impact Analysis (CFIA) is a proactive availability management technique which was developed by IBM in the 1970’s. This technique allows us to predict the impact on our services if any of the individual components fail. It points out our vulnerabilities to single points of...
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