A student recently asked for resource references for about Business Relationship Management (BRM). BRM is emerging as a critical process in several prominent service management frameworks and standards. Recently, BRM was formalized in the 2011 edition of Service Strategy as part of the...
Organizations looking for help defining standard changes will find it in the Microsoft Operations Framework (MOF). A white paper Using Standard Changes to Improve Provisioning describes what standard changes are in relation to other changes as well as in relation to service requests;...
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