Having recently attended the Fusion 11 conference in Washington DC, I came away with some key insights that I thought I would pass along. The event brought together the worlds of IT Service Management and Help Desk in a great mix of information sharing and learning through breakout sessions and...
The workplace can be a stressful environment. Personality differences, team dynamics, budget constraints, technology issues, achieving business alignment and customer satisfaction are all contributing factors to this stress. Conflict inevitably arises. I recently attended an ITSM Leadership...
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