I was recently asked about how to measure service management maturity when the maturity of individual processes is not equal. Frankly, it’s a bit of chicken and egg. It can be difficult to define where your organization is as a whole compared to each individual process when the...
I was was recently asked: "I am having difficulty communicating the business risk of having processes like Change Management and Incident Management sit at Initial (Level 1) maturity. Can you address some of the common business risks and costs companies see by having immature...
In one of my previous blogs I wrote about the ‘Process Maturity Framework”. (Appendix H pg 263 from the V3 ITIL Service Design Book). I mentioned that you can utilize this framework to measure your Service Management processes individually or your Service Management program as a whole. ...
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