Seasoned IT professionals and help desk employees of multiple enterprises have embraced workplace mobility in recent months. 87% of IT managers reported that they have provided their workers with mobile devices in order to increase productivity (1). Equipping remote employees with mobile enterprise applications will further boost productivity and increase efficiency at an enterprise. Here are 3 ways that a mobile solution will benefit IT helpdesk managers and their employees:
Improved Job Scheduling
Experienced IT professionals rarely work in a single location all day. They are often expected to address several technical issues in various locations across an enterprise. This requires many IT professionals to be away from their desks for extended periods of time. When faced with an unexpected task or visit, an IT professional may not be available at his or her desk. This could lead to schedule conflicts and service delays. The TotalMobile solution integrates an organization’s pre-existing schedules and processes into mobile enterprise applications available on a variety of mobile devices. When a new task is introduced, it would be incorporated into the scheduled workflow, and prevent a resulting loss of productivity.
Enriched Asset Management
Asset and inventory management presents its own set of challenges to IT professionals. Mobile workers often lack any form of inventory supervision. The TotalMobile solution improves asset management by allowing remote workers to manage stock, materials and equipment from their mobile devices. Through radio-frequency identification (RFID) our solutions can even alert remote workers to the exact location of equipment within a building. This would benefit even the most experienced of IT professionals who are often charged with locating machinery that requires maintenance.
Enhanced Task Organization
Managing a remote workforce of IT professionals can be challenging for employees at the help desk. The difficulties that arise from collaborating and coordinating multiple mobile workers could lend to a drop in productivity. The TotalMobile solution enhances collaboration across the enterprise. Our applications allow help desk managers to track the status of tasks in real time. An employee at the contact center would be able to open new tasks, assign them to remote workers, and monitor the status of these tasks through completion. Additionally, our applications ensure proof of service delivery with live signature capture. The TotalMobile solution will increase the efficiency of help desk workers and allow them to process more tasks in a day.
Enterprise mobility will bring increased productivity to the IT help desk and allow mobile workers to operate more accurately and efficiently. The TotalMobile solution incorporates pre-existing organizational procedures with customizable mobile enterprise applications; our solutions are configured to be the best fit for any organization. For more information on TotalMobile’s solutions, feel free to visit our website.
Source: (1)